This section describes the knowledge and skills required for this unit

Required knowledge

Company work procedures

Customer service requirements including language courtesy behaviour and problem solving

Furniture removal procedures and codes of practice

Hazards that may be experienced on a removal job and related hazard control measures

Items unsuitable for removal and associated reasons

Records and signed agreements that are completed during an initial removal survey and related procedures

Relevant agreements and legislation applicable to furniture removal

Relevant stateterritory road traffic authority license and traffic regulations

Relevant vehicle parking safety requirements

Relevant work health and safety WHSoccupational health and safety OHS and environmental protection legislation and policies

Special requirements that may need to be addressed in a removal and related procedures to be adopted

Required skills

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Communicate effectively with others when coordinating a removal

Complete required documentation

Identify hazardous or dangerous items unacceptable for removal

Implement contingency plans for unanticipated situations that may occur

Interpret and follow operational instructions and prioritise work

Modify activities depending on operational contingencies risk situations and environments

Monitor work activities in terms of removalloading plan

Operate electronic communication equipment to required protocol

Promptly report andor rectify any identified problems that may arise in accordance with regulatory requirements and workplace procedures

Provide leadership and encouragement to team members

Read and interpret relevant instructions procedures information and signs

Select and use required personal protective equipment conforming to industry and WHSOHS standards

Work collaboratively with others

Work systematically with required attention to detail without injury to self or others or damage to furniture or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include

required knowledge and skills

relevant legislation workplace procedures and industry standards

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to

a range of relevant exercises case studies andor other simulated practical and knowledge assessments

an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment

applicable documentation including workplace procedures regulations industry standards codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Removal sites may include:

Customers may be:

Operations may be conducted:

Critical factors when parking a removal vehicle may include:

Personal protective equipment may include:

Hazards may include:

Requirements for access may include:

Loading plan may include:

Consultative processes may involve:

Special requirements may include:

Communications may include:

Workplace procedures may include:

Calculations may involve the basic use of a range of technology including:

Documentation may include:

Applicable procedures and codes may include:

Visual safety equipment may include:

Appropriate workplace personnel may include: